4 Unexpected Credit Cardholder Insights

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Intelligent Virtual Assistants: One Piece of a Bigger Contact Center Puzzle

High call volumes have become a major problem for most credit union contact centers. Many CUs are drawn to the benefits of Intelligent Virtual Assistants (IVAs) to handle routine calls and screen requests. But they aren’t a silver bullet. This paper explores why IVAs are an incomplete solution on their own and how to leverage them as part of a complete member service strategy.

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